Tag Archive: customer experience

Guiding Customers’ Along Their Financial Journey

Every business is looking to grow their business. It may be acquiring new customers or growing adoption of products throughout... READ MORE >

Segmenting, Educating Bolster Outbound Marketing Effectiveness

I chuckled at the irony of writing a blog post, one piece of inbound marketing, about outbound marketing, but here... READ MORE >

FinCEN’s Beneficial Ownership Rule Can Be a Boon for Service

The US Financial Crimes Enforcement Network updated the Beneficial Ownership Rule in May of 2018. Have you done what you... READ MORE >

CDs Are Bringing Sexy Back

CDs, although held by notoriously rate-sensitive consumers, have served financial institutions well when they’re in need of liquidity. They’re great... READ MORE >

Accelerate Your KYC Compliance in Consumers’ Digital World

Are you set up for Knowing Your Customer in the digital world? For the US financial sector, it’s the law.... READ MORE >

Best Practices for Building Converting Landing Pages

You’ve built your offers, targeted your audience, built your email campaign, and now you’re done, right? Not quite. At this... READ MORE >

DCI Partners with Vetter to Bring to Community Financial Institutions a Turnkey Strategic Growth Platform with 90-Second Account Opening Capability

New York, NY, January 10, 2019 – Community financial institutions across the country can now expand their reach, grow profitably... READ MORE >

Digital Dating Game: First Impressions Activate at the Point of Excitement

‘You never get a second chance to make a first impression,’ has never held more true than in today’s digital... READ MORE >

6 Must-Read Predictions for Community Financial Institutions in 2019

Community banks and credit unions are often asking me for guidance on their technology strategies moving into the future. Smaller... READ MORE >

Bank Marketing: Words Can Hurt You

Despite what your mother told you growing up, words can hurt you – worse than sticks and stones. Banking is... READ MORE >

All Aboard! Is Your Bank Missing the Boat on Onboarding?

A superb onboarding experience makes a huge impression. On the other hand, I’ve seen and experienced some really bad ones,... READ MORE >

Are Legacy Financial Institutions Capable of Innovating?

The culture of the banking industry isn’t particularly friendly to innovation. Let’s start with that elephant in the room. As... READ MORE >

What Financial Institutions Can Learn From Southwest

As a start-up business leader, I travel a lot. I’m on the road speaking, meeting with clients and highlighting Vetter’s... READ MORE >

[Webinar] Banking Relationships

Join Vetter for an interactive webinar to discover the new paradigm of relationships between community banks and consumers.   Sorry,... READ MORE >

Use Technology to Humanize the Digital Experience

When you consider activation at the point of excitement, everyone’s mind goes to Amazon. It has redefined markets, how goods... READ MORE >

Up Your Onboarding Game for True Customer Loyalty

When was the last time you experienced your bank or credit union as a customer? Give it a try. The... READ MORE >

Data, Netflix and the Banking Customer Experience

The conversation around the benefits of data analytics, AI and machine learning always centers on how it will improve the... READ MORE >

Your Bank is Losing Business to Private Lending Companies – But it Doesn’t Have to be that Way

In the era of massive growth and innovation with businesses across the nation, entrepreneurs are demanding time, convenience, and ease-of-use... READ MORE >

Autonomous Banking to Improve Customer Relationships

When it comes to community banks transitioning their organizations to be more tech oriented, digital automation and seamless processes for... READ MORE >

Small Businesses Don’t Trust Online Lenders, But do Trust Banks

If you were a small business owner looking for a loan, where would you first go? A bank? An online... READ MORE >